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News  
Jan 2005
eBay Dispute Resolution
Claims Against New York City Can Be Settled Online
Court Decides That Courts Decide Arbitrability

Claims Against New York City
Can Be Settled Online

In February of 2004, New York City became the first municipality to allow for online resolution of disputes against it. The New York City Comptroller entered into a two-year agreement with Cybersettle, Inc., which would allow for up to 9,000 personal injury claims against the city to be settled online in a double-blind bidding process.

The process is initiated when a claimant submits a notice of claim against the city, which is then forwarded by the city to Cybersettle. Cybersettle then notifies the claimant’s attorney about the city’s intention to settle and to request pertinent documents. Each side can enter dollar amounts, which the other party cannot see. If the demand and offer overlap, the case is settled and Cybersettle notifies the parties. Even if the amounts do not overlap, but they come close, Cybersettle will notify the parties that a deal is close.

As of February 2004, there was a backlog of 40,000 claims against New York City, with 24,000 more being added each year. Though this novel idea covers only 9,000 claims at most, it is a certainly welcome relief, especially at a cost to the city of only $100 per settlement.

 

eBay Dispute Resolution

The online auction website eBay has been around since 1995, and countless buyers and sellers have made transactions utilizing that site. Unfortunately, not every transaction goes smoothly. To try to make the dispute resolution process go as quickly and smoothly as possible, eBay entered into an arrangement with SquareTrade to help buyers and sellers resolve their disputes.

To utilize the service, an eBay user just need click on “File a Case” on the eBay services list, which directs the user to the SquareTrade website. One fills out a short form, and then SquareTrade notifies the other party. At this point, two options are available. The parties can communicate directly via SquareTrade’s communications tool to discuss and attempt to resolve determine the issues for free, or they can pay $20 for the use of a mediator who can help guide them to a solution. SquareTrade states that most cases are resolved within ten to fourteen days.

Only SquareTrade “seal” members are obligated to use the online dispute resolution process. They have a seal on their auction pages that let buyers know that they are certified by SquareTrade. As such, they are more likely to be trusted by buyers. This is important because reputation makes a big difference on eBay. eBay has a feedback system that lets people who have conducted business with another user rank the transaction and “recommend” or “not recommend” that user. If the user has a poor reputation, it will be less likely that someone will conduct business with them.


Court Decides That Courts Decide Arbitrability

In First Options of Chicago, 514 U.S. 938 (1995), the Supreme Court stated that ordinary state contract law should be used in deciding whether parties agreed to arbitrate certain disputes, including arbitrability.

On December 8, 2004, in Dorian Fox and the Investment Center, Inc v. Tanner et al, 2004 Wyo. LEXIS 204, the Wyoming Supreme Court stated that it is for the Courts to decide whether a case should go to Arbitration under a contract that does not show clear intent to arbitrate the issue of arbitrability.

The Supreme Court of Wyoming became the first state high court to apply the U.S. Supreme Court’s holding that questions about the arbitrability of a dispute should be heard by a Court when there is ambiguity in the contract about the proper forum for arbitrability to be decided.

The Wyoming Court also found that First Options of Chicago required that waivers of access to the courts in arbitration agreements were valid only from clear and unmistakable consent to arbitrate, and not from implied consent.

The Wyoming Court cited the Supreme Court’s decision in Howsam v. Dean Witter Reynolds, 537 US 79 (2002). There, the Court held that unless the parties indicate “clearly and unmistakably” that questions of arbitrability be submitted to an arbitrator, those issues go to the courts.

In Dorian Fox, a fraud and breach of contract action, investment agreements contained mandatory arbitration clauses that were silent on the issue of arbitrability. Because the court could not find clear evidence of an agreement to arbitrate the issue of arbitrability, it ruled that such a “gateway dispute . . . should be properly determined by a court and not an arbitrator.”

The court rejected the “separability doctrine” of Prima Paint Corp v. Flood & Conklin Manufacturing Co., 388 U.S. 395 (1967), which stated that “under the [Federal Arbitration Act], a general attack on a contract on the ground of fraud in the inducement is a severable claim that is referable to arbitration; only a claim of fraud in the inducement that is addressed to the arbitration provision, itself, should be adjudicated by the Court rather than by an arbitrator.” The Wyoming court rejected this doctrine based on the modification of that doctrine by First Options of Chicago.